Shipping & Return Policy
All products are shipped via FedEx with Insurance unless another shipping method is requested prior to the order. Shipping time within the United States (48 contiguous states + Hawaii and Alaska) ranges from 1-3 business days. Vale will generate an automatic email (sent from FedEx) once the item is shipped. Please allow 2-3 business days for product to be prepared for shipping. Certain items can require up to 2 weeks for fabrication due to casting time. If you need an item rushed, we do offer a rushed service but please call us at (212) 398-2708 to verify availability and estimated completion time. International orders are sent via USPS International or FedEx International and can range from $35 – $85 for regular shipping. Please see below for customs and duties information.
Shipping Method (Domestic – U.S.)
FedEx Express Saver (3 business days) ~ $0 – $249 ~ Cost: $15
FedEx Express Saver (3 business days) ~ $250+ ~ Cost: FREE
FedEx 2-Day ~ (within U.S.) ~ Cost: $20 – $50
FedEx Overnight ~ (within U.S.) ~ Cost: $30 – $100
We accept returns for store credit and exchanges ONLY within 2 weeks of delivery date. All items are available for merchandise credit only. Store credit is for item returned minus the shipping and handling fees. For items that are past the 2 week limit, there will be a restocking fee assessed. In cases where customers are exchanging items, customers are responsible for shipment cost both back and forth. Please email us your Order ID number to obtain a Return Authorization (RA) Number and Form. No store credit refund will be granted without a Return Authorization Number. Your store credit refund amount will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service.
If your order has been sent to a destination within New York State, all sales taxes will be refunded. Outside the United States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the US will be processed for customs clearance, any relevant import duty and tax charges will apply and be the responsibility of the customer.
Customer is responsible for duties and taxes assessed. We can provide estimated quotes for you via our courier service, please contact us at firstname.lastname@example.org or +1(212) 398-2708 to learn more about these applicable fees prior to ordering.
Each piece is hand made and therefore may be subject to slight differences. We stand behind every piece we create. If an item breaks due to our fault, we will gladly repair it. Most repairs will be covered within the first 3 months of purchase. Please email us at email@example.com to request a Repair Authorization (RA) Number and Form prior to shipping any item to our showroom for repair. Please mail item back via a traceable carrier with the appropriate padding. We will need a tracking number to ensure product was sent for delivery back to our studio.
Thank you for shopping with us.