Return & Shipping Policy
All products are shipped via USPS Priority Mail with Tracking Confirmation and Insurance unless another shipping method is requested prior to the order. Shipping time within the United States (48 contiguous states + Hawaii and Alaska) ranges from 1 business day to 10 business days. Vale will generate an automatic email (sent from USPS) once the item is shipped. Please allow 2-3 business days for product to be prepared for shipping. Solid gold items can require up to 2 weeks for fabrication due to casting time. International orders are sent via USPS Global Priority Mail.
|Shipping Method (Domestic - U.S.)||Cost|
|Priority Mail $0 - $100||$10|
|Priority Mail $101 - $499||$20|
|Priority Mail $500 - $1000||$25|
|Priority Mail $1000 +||$35|
|Express Mail (within U.S.)||$45|
We accept returns within 2 weeks of delivery date. All items are available for merchandise credit only. Full credit for item returned minus the shipping and handling fee. Solid gold 14K and 18K pieces are excluded from this policy as they are all custom-made and casted per order. Please email us your Order ID number to obtain a Return Authorization Number. No refund will be granted without a Return Authorization Number.
Each piece is hand made and therefore may be subject to slight differences. We stand behind every piece we create. If an item breaks due to our fault, we will gladly repair it. Please mail item back via a traceable carrier with the appropriate padding. We will need a tracking number to ensure product was sent for delivery back to our studio.
Thank you for shopping with us.