Return & Shipping Policy
All products are shipped via FedEx or USPS with Insurance unless another shipping method is requested prior to the order. Shipping time within the United States (48 contiguous states + Hawaii and Alaska) ranges from 1 business day to 10 business days. Vale will generate an automatic email (sent from FedEx or USPS) once the item is shipped. Please allow 2-3 business days for product to be prepared for shipping. Solid gold items can require up to 2 weeks for fabrication due to casting time. International orders are sent via USPS International or FedEx International and can range from $35 - $85 for regular shipping.
|Shipping Method (Domestic - U.S.)||Cost|
|Priority Mail $0 - $499||$10|
|Priority Mail $500 - $1000||$15|
|Priority Mail $1000 +||$35|
|Express Mail (within U.S.)||$45|
We accept returns for store credit and exchanges within 2 weeks of delivery date. All items are available for merchandise credit only. Full credit for item returned minus the shipping and handling fee. In cases where customers are exchanging items, customers are responsible for shipment cost both back and forth. Please email us your Order ID number to obtain a Return Authorization Number. No refund will be granted without a Return Authorization Number. Your refund amount will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service.
If you need to cancel an order you must email us within 24 hours of when you place your order. Many pieces are custom made and once production begins on them they cannot be cancelled.
If your order has been sent to a destination within New York, all sales taxes will be refunded. Outside the United States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the US will be processed for customs clearance, any relevant import duty and tax charges will apply.
INTERNATIONAL ORDERS: Customer is responsible for duties and taxes assessed.
Each piece is hand made and therefore may be subject to slight differences. We stand behind every piece we create. If an item breaks due to our fault, we will gladly repair it. Most repairs will be covered within the first 3 months of purchase. Please email us at firstname.lastname@example.org to request a Repair Authorization (RA) Form prior to shipping any item to our showroom for repair. Please mail item back via a traceable carrier with the appropriate padding. We will need a tracking number to ensure product was sent for delivery back to our studio.
Thank you for shopping with us.